Refund policy

Last updated: July 19, 2026

We want order issues handled clearly and fairly. This policy explains how to request a return or refund from Setup Supplies. It does not limit any rights that cannot be waived under applicable consumer law.

30-day request window

Contact us within 30 days after delivery to request a return. Requests made after 30 days may not be eligible. If carrier tracking does not show a delivery date, we may use other reasonable delivery evidence when reviewing the request.

Return eligibility

To be eligible, an item generally must be unused, in the condition received, and returned with its original packaging, accessories, manuals, and other included components. Proof of purchase is required. Items that are used, altered, damaged after delivery, missing components, marked final sale, or otherwise not in resalable condition may not be eligible, except where applicable law requires a remedy.

How to start a request

Use our contact page. Include your order number, the item involved, and the reason for the request. For damaged, defective, incorrect, or incomplete items, include clear photos of the product, packaging, and shipping label when relevant.

Return instructions and shipping

Wait for approval and return instructions before sending anything. Do not send a return to the sender address shown on the parcel unless we specifically confirm that address. Because orders can be fulfilled by third-party partners from different locations, the correct return address can vary by item.

For an approved change-of-mind return, the customer is responsible for return shipping unless we agree otherwise. For an approved claim involving an item that arrived damaged, defective, incorrect, or incomplete, we will provide the available resolution and return instructions, including return-shipping arrangements when required. Original shipping charges are not refundable unless the issue resulted from our error or applicable law requires otherwise.

Refunds

We inspect or otherwise verify approved returns before issuing a refund. If approved, the refund is sent to the original payment method. Please allow up to 10 business days after approval for us to process it; the bank or payment provider may need additional time to post it. If more than 15 business days have passed since approval, contact us.