If you need help with a return, damaged item, incorrect item, or another order issue, contact us before sending anything back. Return instructions and eligibility can depend on the product, its condition, the order details, and the reason for the request.
30-day request window
Return requests must be submitted within 30 days of delivery. Requests made after that period may not be eligible.
How to request help
Use our contact page and include your order number, the item involved, and a clear explanation of the issue. For damage, defects, or an incorrect item, include clear photos of the product, packaging, and shipping label when relevant.
Before sending an item back
Please wait for return instructions. Do not send an item to the sender address on the parcel unless we confirm that address. Keep the product, original packaging, accessories, manuals, and other included components while the request is reviewed.
Condition and eligibility
We will confirm whether a return is eligible and provide the next steps after reviewing the request. Items that show use, damage after delivery, missing components, or other condition changes may not be eligible.
Change-of-mind returns
If a change-of-mind return is approved, the customer is responsible for return shipping unless we agree otherwise. Follow the return instructions we provide before sending the item.
Damaged, defective, or incorrect items
Claims for an item that arrived damaged, defective, or incorrect are reviewed using the order details and supporting photos. After review, we will confirm the return arrangements or other next steps. Do not send the item back until we provide instructions.
Refunds
If a refund is approved, it is sent to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on the payment provider and financial institution. If more than 15 business days have passed since approval, contact us so we can review the payment status.